TERMS + CONDITIONS 2022

Operation Dates/Seasonality

Kingfisher Tours operate between April 1st -September 30th annually or subject to National Park opening and closure dates where they fall within this period. National Park opening dates may be affected by the weather. Kununurra and the Kimberley Regional is subject to a monsoonal season from December – March annually (The Wet Season). Please be aware the roads and airstrips may be inaccessible in the early stages of the season due to flooding.

Mitchell River National Park is not accessible until May 1st annually.

Booking and Cancellation policy

Bookings may be made by telephone, email, online via website or through agent connected rates on Rezdy and will receive a Rezdy Confirmation number from Kingfisher Tours when booked.

Payment Terms

Tour and Accommodation bookings require a 20% deposit within 7 days of the order otherwise the availability will be released. Full payment is to be made 30 days prior to the tour date. Payment can be made via Visa, Mastercard or direct credit. Payment not made 30 days prior to booking may be cancelled and the 20% deposit will be forfeited to cover administrative costs.

Cancellations must be received in writing and following terms apply:

  • Cancellations received more than 30 days prior to the departure date, the full deposit (being 20%) is forfeited. You may request the deposit be held in a voucher to be used within 12 months of cancellation.
  • Cancellations received between 15 and 30 days prior to the departure date, 50% of the total cost is forfeited.
  • Cancellations received 14 days or less prior to the departure date, including “no shows”, 100% of the total cost is forfeited

Additional banking costs may apply if transaction fees have been incurred in the elected payment process.

All cancellations made by Kingfisher Tours will be fully refunded.

We strongly recommend that all customers take out travel insurance.

Travel Restriction Cancellation Policy

The customer shall comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access the operator’s premises, event or service. Where the customer does not meet a vaccination or testing requirement:

(a) prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or

(b) for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid.

Where the customer cancels due to travel restrictions other than vaccination or testing requirements, the customer will be contacted and offered a refund or credit note (to be used within 12 months of cancellation), where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold up to 20% (the deposit) of the total booking to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

We strongly recommend that all customers take out travel insurance.

Where sudden COVID19 restrictions impact on a booking within 7 days of the tour then terms may be adjusted to refund the guests money where third-party payments are able to be recuperated. We request a 3-month window to apply refunds for these tours.

Force Majeure

Where tour schedules are cancelled, or accommodation is inaccessible due to a ‘Force Majeure’ (translated as “superior force”) the Terms and Conditions of cancellation will be reviewed for the existence of force majeure provisions. This event may include an act of God, war, strikes, civil commotions, epidemics or pandemics, as declared by the Australian and Western Australian governments. If such a declaration is made, then all bookings will be put into credit until such a time that the Federal government of Australia declares it is safe to resume business.

MINIMUM/MAXIMUM NUMBERS

Dinner, bed and breakfast rates are twin share; single supplement prices are available.

Minimum numbers apply to some tours, please check specific terms and conditions of the tour being booked.

Day and overnight tours require minimum passenger numbers which will determine the availability of the tour. A minimum of 4 passengers or the equivalent cost is required on most tours. Maximum numbers will vary depending on availability of aircraft, or capacity of ground tour vehicles and accommodation. No tour will exceed a maximum of 12 guests.

For tour packages (an itinerary package created that incorporates multiple tours) a minimum of 4 passengers or the equivalent cost is required to confirm a tour booking unless the tour is already confirmed to run.

Please call our reservations team to check availability for one passenger.

Third Party Details

Ground tours in the majority of locations are provided by Kingfisher Tours expert guides.  Our accommodation at the Mitchell Falls and Purnululu National Park is with APT Wilderness Lodges.

We have 3rd party operators at Argyle Diamond Mine – these are Luridgii Tours and Lake Argyle Cruises; for Ord River and Lake Argyle Tours – these are Lake Argyle Cruises and Triple J Tours, and Mirima walking tours and Waringarri Arts centre tours – this is Waringarri Arts Tour guides.  They are selected for the quality and professionalism of their services.

We believe that tourism is better provided as a quality of product rather than quantity of options available and where we believe the service is being adequately provided, we would prefer to partner with our local community and tourism fellows. This allows Kingfisher to deliver the highest quality of products to our guests.

Bungle Bungle and Mitchell Falls APT Wilderness Lodge is committed to an environmentally sustainable operation within Purnululu National Park (Bungle Bungle) World Heritage Listed area and Mitchell River National Park. They use best practice facilities, renewable energy and state of the art waste management systems.

Departure requirements

Tour package passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time. Kingfisher Tours offer passenger pickups and drop offs at all local accommodation houses. This does not include Lake Argyle which is a 75KM drive from the Kununurra Airport.

Guides and Pilots will advise passengers of the latest time of departure from remote airfields.  Delays in departure may result in aborted flights and additional costs for accommodation.

VALIDITY OF RATES

Prices quoted are subject to change at the discretion of Kingfisher Tours. All prices listed are in Australian dollars (AU$).

Infant 0-2 years old

Child 3-12 years old

Adult 13-62 years old

Senior 63+ years old

DISABLED PASSENGERS

Kingfisher Tours will provide every possible assistance to mobility challenged passengers. Please advise the type of assistance that would be required when making a booking. Wheelchair access room and ensuite is available on request. Staff are not permitted to lift any passengers.

Luggage Allowance & Personal Items

All care is taken but no liability is accepted for damage to personal items brought on tour.

For all accommodated stays, a soft-pack bag consisting of limited clothing to include a warm jacket and pants for cooler months, hat with brim, joggers or sturdy walking shoes (not leather soles), toiletries and personal items, insect repellent, sunscreen, photographic equipment, torch and a small water bottle. Maximum 10kg per person on flights.

Medical

Kingfisher Tours staff are all Senior First Aid trained and carry emergency first aid kits on tour.

We are in a remote area and passengers on medication should take their medication with them.

ITINERARIES

Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, fire, unseasonable weather, national park area closures and so on, may impact on travelling conditions and therefore, make it necessary to alter touring with little or no notice.

Travel Insurance

Travel Insurance is not included in your holiday package. You are required to purchase comprehensive travel insurance at the time of booking that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes.

SMOKING

Government regulations forbid smoking in tourist vehicles and inside accommodation.

Last updated October 2021