TERMS + CONDITIONS 2023
Kingfisher Tours operate between February 1st -September 30th annually or subject to National Park opening and closure dates where they fall within this period. National Park opening dates may be affected by the weather. Kununurra and the Kimberley Regional is subject to a monsoonal season from December – March annually (The Wet Season). Please be aware the roads and airstrips may be inaccessible in the early stages of the season due to flooding.
Our 4wd tours commence operating in February for the Waterfall season
Heli fishing is available at Marralam from February 1st onwards
Purnululu (Bungles) National Park opens April 1st – subject to road conditions
Mitchell River National Park is not accessible until May 1st annually.
- Cancellations received more than 30 days prior to the departure date, third party expenses may be obtained as per their individual cancellation policies.
- Cancellations received between 15 and 30 days prior to the departure date, 20% of the total cost is forfeited.
- Cancellations received between 8 and 14 days prior to the departure date, 50% of the total cost is forfeited.
- Cancellations received 7 days or less prior to the departure date, including “no shows”, 100% of the total cost is forfeited
Additional banking costs may apply if transaction fees have been incurred in the elected payment process.
All cancellations made by Kingfisher Tours will be fully refunded. We strongly recommend that all customers take out travel insurance.
Travel Restriction Cancellation Policy
The customer shall comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access the operator’s premises, event or service. Where the customer does not meet a vaccination or testing requirement:
(a) prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or
(b) for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid.
Where the customer cancels due to travel restrictions other than vaccination or testing requirements, the customer will be contacted and offered a refund or credit note (to be used within 12 months of cancellation), where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold up to 20% (the deposit) of the total booking to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.
We strongly recommend that all customers take out travel insurance.
Where sudden COVID19 restrictions impact on a booking within 7 days of the tour then terms may be adjusted to refund the guests money where third-party payments are able to be recuperated. We request a 3-month window to apply refunds for these tours.
Dinner, bed and breakfast rates are twin share; single supplement prices are available.
Minimum numbers apply to some tours, please check specific terms and conditions of the tour being booked.
Day and overnight tours require minimum passenger numbers which will determine the availability of the tour. A minimum of 4 passengers or the equivalent cost is required on most tours. Maximum numbers will vary depending on availability of aircraft, or capacity of ground tour vehicles and accommodation. No tour will exceed a maximum of 12 guests.
For tour packages (an itinerary package created that incorporates multiple tours) a minimum of 4 passengers or the equivalent cost is required to confirm a tour booking unless the tour is already confirmed to run.
Please call our reservations team to check availability for one passenger.
Third Party Details
Ground tours in all locations are provided by Kingfisher Tours expert guides. Our accommodation at the Mitchell Falls and Purnululu National Park is with APT Wilderness Lodges.
We have 3rd party operators at Argyle Diamond Mine – these are Luridgii Tours and Lake Argyle Cruises; for Ord River and Lake Argyle Tours – these are Lake Argyle Cruises and Triple J Tours, and Mirima walking tours and Waringarri Arts centre tours – this is Waringarri Arts Tour guides. They are selected for the quality and professionalism of their services.
We believe that tourism is better provided as a quality of product rather than quantity of options available and where we believe the service is being adequately provided, we would prefer to partner with our local community and tourism fellows. This allows Kingfisher to deliver the highest quality of products to our guests.
Bungle Bungle and Mitchell Falls APT Wilderness Lodge is committed to an environmentally sustainable operation within Purnululu National Park (Bungle Bungle) World Heritage Listed area and Mitchell River National Park. They use best practice facilities, renewable energy and state of the art waste management systems.
Tour package passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time. Kingfisher Tours offer passenger pickups and drop offs at all local accommodation houses. This does not include Lake Argyle which is a 75KM drive from the Kununurra Airport.
Guides and Pilots will advise passengers of the latest time of departure from remote airfields. Delays in departure may result in aborted flights and additional costs for accommodation.
VALIDITY OF RATES
Prices quoted are subject to change and are in Australian dollars (AU$).
Infant 0-2 years old
Child 3-12 years old
Adult 13-62 years old
Senior 63+ years old
Luggage Allowance & Personal Items
Government regulations forbid smoking in tourist vehicles, in planes or helicopters and inside accommodation.