TERMS + CONDITIONS 2021
Bookings may be made by telephone, email, online via the website or through agent connected rates on Rezdy and will receive a Rezdy Confirmation number from Kingfisher Tours when booked.
Tour and Accommodation bookings require a 20% deposit within 10 days of confirmation and full payment 30 days prior to arrival. Payment can be made via Visa, Mastercard or direct credit. Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.
BOOKINGS AND CANCELLATION POLICY
Bookings are only confirmed with 20% deposit being paid within 10 days after the booking is made.
- Cancellations must be received in writing and following terms apply.
- Cancellations received more than 30 days prior to the departure date, the full deposit (being 20%) is forfeited.
- Cancellations received between 15 and 30 days prior to the departure date, 50% of the total cost is forfeited.
- Cancellations received 14 days or less prior to the departure date, including “no shows”, 100% of the total cost is forfeited
Additional banking costs may apply if transaction fees have occurred in the elected payment process.
All cancellations made by Kingfisher Tours will be fully refunded.
We strongly recommend that all customers take out travel insurance.
Should COVID19 restrictions impact on a booking at any point prior to the guest’s arrival in 2021 a credit note to the value of the booking will be offered to the client for travel any time in 2022. This offer may exclude any third-party service expenses.
We strongly recommend that all customers take out travel insurance. Where sudden COVID19 restrictions impact on a booking within 10 days of the tour then terms may be adjusted to refund the guests money where third-party payments are able to be recuperated. We request a 3-month window to apply refunds for these tours.
Where tour schedules are cancelled, or accommodation is inaccessible due to a ‘Force Majeure’ (translated as “superior force”) the Terms and Conditions of cancellation will be reviewed for the existence of force majeure provisions. This event may include an act of God, war, strikes, civil commotions, epidemics or pandemics, as declared by the Australian and Western Australian governments. If such a declaration is made, then all bookings will be put into credit until such a time that the Federal government of Australia declares it is safe to resume business.
Dinner, bed and breakfast rates are twin share; single supplement prices are available.
Joowinyin Lodge accommodation requires a minimum of 2-night stay.
For tour packages (an itinerary package created that incorporates multiple tours) a minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger.
Day and overnight tours require minimum passenger numbers which will determine the availability of the tour. A minimum of 4 passengers or the equivalent cost is required on most tours. Maximum numbers will vary depending on availability of aircraft, or capacity of ground tour vehicles and accommodation. No tour will exceed a maximum of 12 guests.
Ground tours in most locations are provided by Kingfisher Tours expert guides. Our accommodation at the Mitchell Falls and Purnululu National Park is with APT Wilderness Lodges.
We have 3rd party operators at Argyle Diamond Mine – These are Luridgii Tours and Lake Argyle Cruises, for Ord River and Lake Argyle Tours – These are Lake Argyle Cruises and Triple J Tours, and Mirima walking tours and Waringarri Arts centre tours – this is Waringarri Arts Tour guides. They are selected for the quality and professionalism of their services.
We believe that tourism is better provided as a quality of product rather than quantity of options available and where we believe the service is being adequately provided, we would prefer to partner with our local community and tourism fellows. This allows Kingfisher to deliver the highest quality of products to our guests.
Our ground tours run between April 1st -September 30th annually or subject to national park opening and closure dates where they fall within this period.
Bungle Bungle and Mitchell Falls APT Wilderness Lodge is committed to an environmentally sustainable operation within Purnululu National Park (Bungle Bungle) World Heritage Listed area and Mitchell River National Park. They use best practice facilities, renewable energy and state of the art waste management systems.
CHECK IN/CHECK OUT/DEPARTURE TIMES
2:00 pm check-in for accommodation and 10:00 am check out unless early check-in or late check-out have been requested and pre-approved
Tour package passengers must be at the aircraft departure point/tour departure point 30 minutes prior to scheduled departure time.
Guides and Pilots will advise passengers of the latest time of departure from remote airfields. Delays in departure may result in aborted flights and additional costs for accommodation.
VALIDITY OF RATES
Prices quoted are subject to change at the discretion of Kingfisher Tours. All prices listed are in Australian dollars (AU$).
Kingfisher Tours will provide every possible assistance to mobility challenged passengers. Please advise the type of assistance that would be required when making a booking. Wheelchair access room and ensuite is available on request. Staff are not permitted to lift any passengers.
All care is taken but no liability is accepted for damage to personal items.
The start and end of each of the scheduled season may vary due to weather conditions.
Tour seasons will generally run between April 1st – September 30th.
Mitchell River National Park is not accessible until May 1st annually.
Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, fire, unseasonable weather, national park area closures and so on, may impact on travelling conditions and therefore, make it necessary to alter touring with little or no notice.
For all accommodated stays, a soft-pack bag consisting of limited clothing to include a warm jacket and pants for cooler months, hat with brim, joggers or sturdy walking shoes (not leather soles), toiletries and personal items, insect repellent, sunscreen, photographic equipment, torch and a small water bottle. Maximum 10kg per person on flights.
We are in a remote area and passengers on medication should take medication with them.
All Joowinyin Lodge Staff and Kingfisher Tours Guides and Pilots are senior first aid trained.
Travel Insurance is not included in your holiday package. You are required to purchase comprehensive travel insurance at the time of booking that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes.
Government regulations forbid smoking in tourist vehicles and inside accommodation.
Last updated December 2020