TERMS + CONDITIONS 2025
Operation Dates/Seasonality
Kingfisher Tours operate between May 1st -September 30th annually or subject to National Park opening and closure dates where they fall within this period. National Park opening dates may be affected by the weather. Kununurra and the Kimberley Regional is subject to a monsoonal season from December – March annually (The Wet Season). Please be aware the roads and airstrips may be inaccessible in the early stages of the season due to flooding.
Our 4wd tours commence operating in late April subject to roads being open and the parks.
Purnululu (Bungles) National Park opens end of April – subject to road conditions.
Mitchell River National Park opens May 1st – subject to road conditions.
The Gibb River Road opens mid April – subject to road conditions.
Booking policy
Payment Terms
Cancellation Policy
Cancellations must be received in writing (email) and following terms apply:
- Cancellations received more than 30 days prior to the departure date, third party expenses may be obtained as per their individual cancellation policies.
- Cancellations received between 15 and 30 days prior to the departure date, 20% of the total cost is forfeited.
- Cancellations received between 8 and 14 days prior to the departure date, 50% of the total cost is forfeited.
- Cancellations received 7 days or less prior to the departure date, including “no shows”, 100% of the total cost is forfeited
Additional banking costs may apply if transaction fees have been incurred in the elected payment process.
All cancellations made by Kingfisher Tours will be fully refunded.
We strongly recommend that all customers take out travel insurance.
Travel Restriction Cancellation Policy
The customer shall comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access the operator’s premises, event or service. Where the customer does not meet a vaccination or testing requirement:
(a) prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or
(b) for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid.
Where the customer cancels due to travel restrictions other than vaccination or testing requirements, the customer will be contacted and offered a refund or credit note (to be used within 12 months of cancellation), where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold up to 20% (the deposit) of the total booking to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.
We strongly recommend that all customers take out travel insurance.
Where sudden COVID19 restrictions impact on a booking within 7 days of the tour then terms may be adjusted to refund the guests money where third-party payments are able to be recuperated. We request a 3-month window to apply refunds for these tours.
Force Majeure
MINIMUM/MAXIMUM NUMBERS
Dinner, bed and breakfast rates are twin share; single supplement prices are available.
Minimum numbers apply to some tours, please check specific terms and conditions of the tour being booked. All guests can waitllist on any of the tours.
Day and overnight tours require minimum passenger numbers which will determine the availability of the tour. A minimum of 4 passengers or the equivalent cost is required on most tours. Maximum numbers will vary depending on availability of aircraft, or capacity of ground tour vehicles and accommodation. No tour will exceed a maximum of 12 guests.
For our bespoke tour packages a personalised itinerary will be tailored to the adventure you are seeking.
Please call our reservations team to check availability for one passenger, as we can always accommodate the solo traveller.
Third Party Details
Ground tours in all locations are provided by Kingfisher Tours expert guides. Our accommodation at the Mitchell Falls and Purnululu National Park is with APT Wilderness Lodges. Our partners in the air are local air charter and helicopter companies.
We believe that tourism is better provided as a quality of product rather than quantity of options available and we would prefer to partner with our local community and tourism fellows. This allows Kingfisher to deliver the highest quality of products to our guests.
Bungle Bungle and Mitchell Falls APT Wilderness Lodge is committed to an environmentally sustainable operation within Purnululu National Park (Bungle Bungle) World Heritage Listed area and Mitchell River National Park. They use best practice facilities, renewable energy and state of the art waste management systems.
Departure requirements
Tour package passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time. Kingfisher Tours offer passenger pickups and drop offs at all local accommodation houses, out of Kununurra, Broome and Darwin. For allHalls Creek departures please be at the Halls Creek airstrip 15 minutes prior to departure to meet your pilot.
The Kingfisher Tour Guides will advise passengers of the latest time of departure from remote airfields. Delays in departure may result in aborted flights and additional costs for accommodation.
VALIDITY OF RATES
Prices quoted are subject to change and are in Australian dollars (AU$).
Infant 0-2 years old
Child 3-12 years old
Adult 13-62 years old
Senior 63+ years old
DISABLED PASSENGERS
Luggage Allowance & Personal Items
Medical
Kingfisher Tours staff are all Senior First Aid trained, and First responder trained, they carry emergency first aid kits on tour and in all vehicles.
We are in a remote area and passengers on medication should take their medication with them, and advise Kingfisher staff of the medication.
All emergency response gear is carried in all vehicles and on tour, two way radios, satellite phones, and epirbs.
ITINERARIES
Travel Insurance
SMOKING
Government regulations forbid smoking in tourist vehicles, in planes or helicopters and inside accommodation.