Terms and Conditions

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Kingfisher Tours wilderness flights are conducted in single engine, high winged aircraft with varying passenger capacities. These aircraft are best suited for high visibility however twin-engine aircraft are available on request. Flight times may vary depending on aircraft and prevailing winds at various altitudes.

Courtesy inclusions

Courtesy customer on-ground transfers to and from your Kununurra accommodation are available so please confirm at time of booking, the pickup is 30 minutes before your tour departs.

Aircraft are fitted with headsets to enable a detailed and personalised commentary by your pilot on all flights. Chilled bottled water is provided on all flights (as well as other refreshments depending on which tour is booked).

Take home souvenirs are also provided, including caps, information booklets, stickers, and other items (subject to seasonal availability).

Ground tour availability

Ground tours are provided by Kingfisher Tours.  Our accommodation is with APT wilderness lodges and we have 3rd party operators at Argyle Diamond mine- Luridgii Tours and Lake Argyle Cruises they are selected for the quality and professionalism of their services.

Minimum/ Maximum passengers

Some tours require minimum passenger numbers which will determine the availability of the tour. Maximum numbers will vary depending on availability of aircraft, or capacity of ground tour vehicles and accommodation.

Senior rates 

We accept the following for our senior rates please note not all tours have senior discounts 

  • Australian Senior Card 
  • National Senior card
  • Pensioner Card
  • Overseas Senior Card
  • Overseas Visitors over 60 who are not Cardholders
  • Australians over 60 without a card don’t apply for the senior rate

Disabled passengers

Kingfisher Tours will provide every possible assistance to mobility challenged passengers.  Please advise the type of assistance that would be required when making a booking.

Wheelchair access is available from Kingfisher’s terminal to the apron and wheelchairs may be carried in the aircraft, provided that they are collapsible.

Children and Infants as classed by Civil Aviation Safety Regulations

Infants are 2 years old or under, may travel on their parent’s or guardian’s lap with a special seatbelt attachment.  Infants travel free if seated with a parent or guardian.

Children are aged 3 to 12 years of age inclusive.

All passengers 13 years of age and over are considered adults, are seated accordingly, and are charged an adult fare.

Passenger weights

There are legal and safety requirements regarding the operating weight of an aircraft and accurate passenger weights must be provided at the time of booking. (Inaccurate weights provided can cause delays, inconvenience, or cancelled bookings)

Passenger baggage restrictions

Passengers on Scenic Flights only should generally limit themselves to 2kg of carry-on baggage due cabin space restrictions.

Passengers on our Fly/Drive/Stay packages may carry up to 10kg of luggage (preferably in soft bags). Large and bulky suitcases cannot be carried in most light aircraft. Kingfisher offers secure storage for excess baggage while on tour.

 Departure times

Passengers are requested to arrive at the aircraft departure point 30 minutes prior to the nominated departure time. This enables sufficient time for our aircrew to check the payload, finalise flight preparations, load the aircraft, outline the route and sights of the tour and provide a safety brief.

 

Pilots will advise passengers of the latest time of departure from remote airfields.  Delays in departure may result in aborted flights and additional costs for accommodation etc.

COVID Credit Policy for 2020

Tour Changes and Future Holiday Credit

This is an unprecedented time and as such we are offering our customers flexibility when they book, that if you do have to change days or months or even what year you want to travel we can accommodate this in the 2020 season. 

We will remain flexible with this very fluid situation. As the country goes into a period of shut down for a short period, we encourage guests to wait before you decide to change your touring schedule. 

We understand that if you are an international guest that you may need to change your booking and put your tour into credit. We will hold your flight in credit for the next 24 months from the date of the initial booking and we will not add any further fees, and you can defer until 2021 or 2022.

Future Holiday Credit:

  • Kingfisher Tours Future Holiday Credit – this is equal to 120% of the value of the 2020 booking that you are deferring.
  • Credit is valid for travel on any tour up until the end of 2021/2022.
  • Credit will be applicable for multiple bookings if desired
  • Credit can be partly transferred to a person accompanying guests on an alternative tour. Otherwise it is not transferable to another person, nor is it redeemable for cash

Important Things to Note:

  • Our Temporary Deferment Policy as outlined www.kingfishertours.com.au/travel-updates
  • Please also remember our Deposit Peace of Mind Guarantee is highly recommended for any new bookings
  • Please note our Reservations is open Monday to Saturday until April 30th.
  • May 1st Reservations and bookings are open 7 days a week. Reservations operates between 7am-6pm WEST.

We are doing all we can to give our customers the flexibility they need, whilst managing an evolving situation. We thank you for your support and we look forward to welcoming you on tour soon. 
  
Changes to Tour times and dates IS possible, subject to availability. Additional costs may apply. We recommend that Travel Insurance be taken out to cover any unforeseen cancellations.

All cancellations made by Kingfisher Tours will be fully refunded.

Heli Logistics 

Kingfisher Tours flights in Kununurra are provided by Heli Logistics Pty Ltd and from Broome King Leopold Air both fully certified by the Civil Aviation Safety Authority (CASA) for the conduct of passenger charter flights in Australia.

Kingfisher Tours flights in Darwin are provided by Kookaburra Air fully certified by the Civil Aviation Safety Authority (CASA) for the conduct of passenger charter flights in Australia.

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VIEW OUR COVID-19 UPDATE